What does it mean to live change? Hint: The answer isn’t in a playbook  

Like many of you, my leadership training reinforced the idea that change could be planned, managed, and measured—that if I built a thoughtful plan, people would move through each stage in sequence and success was more likely. Buy-in and momentum would build over time.

But organizations today require something different. And while systems are shifting, people are too. Employees are navigating the same uncertainty—grappling with exhaustion, rising costs of living, job insecurity, and questions of purpose and belonging. The ground keeps shifting beneath individuals and institutions, making the old playbooks feel obsolete.